Privacy Policy
At OLA Aesthetics, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our online shop or any of our digital platforms.1. Collection of Personal Information
- Full name
- Contact information (email address, phone number, postal address)
- Date of birth (if relevant for purchase eligibility)
- Billing and payment details
- Purchase history and order details
- Communication preferences
- Health-related information if relevant to specific skincare recommendations or treatments
- Browse or purchase through our online shop
- Create an account or subscribe to our newsletter
- Contact us with a query or customer service request
- Participate in promotions, surveys or reviews
2. Use of Personal Information
Your personal information may be used to:- Process and fulfill product orders
- Contact you regarding your order or account
- Provide product recommendations or skincare guidance
- Send promotional communications (with your consent)
- Improve our website and customer service
- Comply with legal and regulatory obligations
We may use de-identified or aggregated data for internal analysis and marketing performance review.
3. Disclosure of Personal Information
We may disclose your information to:- Payment gateways and processing providers (e.g. Stripe, PayPal)
- Delivery and logistics providers
- Website hosting and IT support services
- Marketing platforms or CRM systems (e.g. email automation services)
- Professional advisors or legal services if required
All third-party providers are required to handle your data securely and in accordance with relevant privacy laws. We do not sell your personal information.
4. Storage and Security
We take reasonable precautions to protect your personal information from misuse, loss, or unauthorised access. This includes:- Secure servers and data encryption
- Restricted access to authorised staff
- Secure payment processing
- Regular system updates and monitoring
Please note, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:- Remember your preferences and shopping cart
- Understand how users interact with our site
- Deliver relevant advertising and promotions
You can manage your cookie preferences through your browser settings. We also use analytics tools (e.g. Google Analytics) to collect data on website traffic and user behaviour. This data is anonymised and used to improve site performance.
6. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if needed.To make a request, please contact us using the details provided below. We may ask you to verify your identity before processing your request.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect immediately. We encourage you to review our policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, or if you’d like to make a request or raise a concern, please contact:OLA Aesthetics
562 Newcastle Street
West Perth WA 6005
hello@olaaesthetics.com.au